Terms, Conditions & Refund Policy – International
For clarification, please email [email protected]
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Transfer Policy
Course Transfers: If you would like to transfer your course fees to a different course of the same module, you are able to do so without penalty prior to 30 days before the course start date. If you would like to transfer to a different course less than 30 days before the course start date, a $100 transfer fee will apply. If you would like to keep your study material and keep the course credit on file to use at a later date, you have 12 months from the purchase date to use that credit. After 12 months from the purchase date, the credit will be voided and course materials will need to be returned.
Price Changes: If you have a course credit on file and the price of that course has increased since you purchased it, you will be responsible for the difference in price in order to attend the course. If you cancel a course and keep it on hold when you are a student and want to use it after your student discount has expired (6 months after graduation), you will also be responsible for paying the difference in price in order to attend the course.
Cancellations / Returns: All Cancellations / Returns must be made within 90 days from the date of purchase to receive a refund. Cancellations must be made at least 30 days prior to the course start date to receive a full refund. All cancellations made less than 30 days prior to the course start date will be refunded, minus a $100 cancellation fee.
All participants who cancel a course and receive a refund must also return the study materials for that course. Due to the personalized nature of the study materials, all returns on study material will incur a $295 return fee. All returns and refund request must be cleared through the Innovative Health & Fitness Education office and our team must receive the materials and inspect them before issuing a refund. A “Returned Materials Declaration” must also be signed and returned verifying that the study materials have not been reproduced or distributed. Refunds, if approved” will be applied to the original credit card or by the original form of payment only.
Innovative Health & Fitness Education LTD. reserves the right to alter dates, times, locations, content, and faculty to accommodate unexpected needs. Innovative Health & Fitness Education LTD. cannot be responsible for expenses incurred by registrants if the program is cancelled or altered. Innovative reserves the right to cancel a training course at any time due to unforeseen circumstances and will issue a full refund if the course date/location can not be rescheduled. Registration fees are subject to change. For specific circumstances, please email
[email protected] and cases are evaluated on a specific basis for approval on refund.
A full refund application must be filed and confirmed by head office. Please contact head office for any further questions or clarifications.
